Something went wrong, or someone is breaking the rules? Everything goes through a ticket on the website, so staff can look into it properly.
NoteYou need a website account linked to Minecraft for tickets. Type /link in-game to get your code.
Died because of a bug or lag?#
Open a Death Appeal. Tell staff what happened, and add a clip or screenshots if you have them.
Staff can see what the server looked like when you died: the server's speed (TPS), your ping and how you died. If lag or a bug caused it, you can be brought back.
ImportantA death caused by your own mistake can't be appealed - that's the One Life deal.
Banned and think it was a mistake?#
Open a Ban Appeal and explain why. This also covers being flagged as an alternate account by mistake, for example when you share an internet connection with a family member.
Reporting a player#
Seen someone cheating, griefing or breaking the rules? Open a Report a Player ticket. Add their name, what happened, where and when, and proof if you can - a clip is best.
TipSomeone just being annoying? You can ignore or block them yourself.
Other tickets#
| Ticket | For |
|---|---|
| Bug Report | Something on the server or website doesn't work as it should. |
| Purchase Support | A problem with something you bought in the store. |
| Staff, Content Creator and Builder Applications | Want to join the team? Apply here. |
| Other | Anything else. |
You get a reply on the website, and you can follow your ticket under your tickets.